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Man: Go TIMA, innovating martial arts industry.

Graham: Good day everyone, welcome to the Martial Arts Business Success. We're at our episode number 88.

Phil: 88.

Graham: Jeepers. So Phil, what do we got today? We've got some pretty great topics that we love to discuss and share with you guys.

Phil: Of course.

Graham: What's the big one?

Phil: Before we get started, I just wanna make sure that we're all aware of some of the things that we support and, you know, the further on education that we can provide the viewers, the listeners out there in in the internet land is, you know, what we try to do with TIMA is to give people just like you, great sound advice, some tips, tools, and strategies, and techniques on how you can build your business. Now, we do that absolutely free through podcasts and videos if you're following us, but we also have the next level education as well. We have a free course on...

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Graham: Welcome everyone to the Martial Arts Business Success Podcast, about 87. We've actually got myself, Graham, and Phil as always, but we've got a guest instructor here, one of our instructors, one of our top guys who runs a school. This is Andrew. Today we're gonna be talking all about a topic that, in all honesty, is probably, in my opinion, one of the hardest job roles to do in any martial arts business, and that's being a program director or a program manager. Phil, what do we got?

Phil: Well, you know, I've done it, you've done it, Andrew has done it. He's doing it now. He's a manager of one of our largest schools and has program directors under him as well. So, you know, it definitely takes a certain personality to be a good program director and a chameleon, someone who is willing to learn and, you know, he throws failure [SP] points and challenges and all that type of stuff. But...

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Graham: Good day, everyone. Welcome to Martial Arts Business Success episode number 86. Goodness. I'm Graham McDonnell. We have Phil Britten as always, the dynamic duo. And today, we're really gonna talk about, I guess, expansion, expansion of your business. Now, everyone wants to grow, but there's pros and cons, and this, I guess, podcast will cover strategies that both apply if you're a part-time school that's looking to move to full time, if you're a full-time location looking to use your space better or expand to a new location. So, again, guys, we're gonna give you a bit of an overview, and we'll certainly give you the meat and potatoes as well too with what we've got.

Phil: Cool. Before we get started, I just wanna update you guys on our new CRM that we've had a fair bit to do with. You know, we're probably similar to you guys. There's no particular software, or although there are some dedicated ones to...

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Graham M.:
Hey everyone, welcome to the Martial Arts Business Success podcast number 85. Graham McDonnell.

Phil B.:
Phil Britton as always.

Graham M.:
Look we've got a really great one that we're going to talk about today. It's a topic that, to be honest with you, it's kind of a challenge for some people to break into, to get their head around. It's called business to business. Now it's got many different layers on this one. In this economy, and I reckon even globally, we talk about building relationships with their students, but what about building relationships with the businesses around you, or things that are going to complement you as a martial arts school. So look Phil, where are we going to start? There's plenty on this one, so let's dive in.

Phil B.:
I think you want to align yourself with like-minded businesses, or even businesses that maybe even more professional than you....

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Graham M. :
Good day, everyone. Welcome to the martial arts business success podcast. We're at episode 82. We've got Graham and Phil. We've got some killer information that we want to share with you today. Phil, what are we going to open up with today?

Phil Britten:
We had a little bit of response back from some of the opportunities that we've had and been talking about. I really wanted to get this out straight off the bat because one of our frustrations and a lot of school learners who we've worked with have the frustration of CRMs, attendance tracking. How do we do all that type of stuff? Well, we've been listening not only to other people but ourselves as well and our staff. We've created a brand new software, a CRM package called the Complete ... Sorry. What is it called?

Graham M. :
Martial Arts Business Software.

Phil Britten:
Yeah. So many different names going on. It's...

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Graham M.:
Good day everyone. Welcome to the Martial Arts Business Success episode 81. And I'm Graham McDonnell.

Phil Britten:
And I'm Phil Britten as always (laughs).

Graham M.:
Hey look, Phil what have we got today, mate? I'll let you take it away.

Phil Britten:
Structuring your classes. I mean how ... There's so many ways you can structure a class. But at the end of the day, I think the changing point or the tipping point is are you structuring the classes for you, or are you structuring it for your clients? 'Cause if you're structuring it for you, then you're not gonna get the results you want.

Graham M.:
Look, I know this is something we've touched on previously, but it's always questions that come to us from our clients that we deal with. How do they go about it? How do they make that transition? When do they do it? Because a lot of the guys that we help out and we coach are already set in...

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Graham M:
Good evening everyone. It's Graham McDonnell here, and we've got the martial arts business success podcast. We're at episode number 80 and I've got Phil Britten joining me.

Phil Britten:
Absolutely always.

Graham M:
Well, we've got a pretty great episode this time. Aren't you going to go back a little bit on some of the topics that we talked about on previous podcast, dive in a little deeper? This is one to be honest with you is probably a couple of those key factors that you do in any business. It has to do with sales and getting those conversions or getting the students to see the benefit of being at your school. We talked about in a previous podcast about a foolproof sale system, but as the world grows and changes, so does the systems you need to have, or at least not necessarily changes the whole lot, choose to refine and tweak. Phil, what has changed form a customer client...

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Graham :
Hey guys, Graham McDonnell here and welcome to the martial arts business success podcast number seventy nine. Now, we have done a bit of a role change. Normally Phil for the last seventy eight episodes is intro. We thought we would change it up and give it to you guys straight. So, we have got a pretty exiting ...

Phil:
Take five

Graham :
Take five. Yes, honestly.

Okay guys, Graham McDonnell here from the institute of martial arts and were here for ...

Welcome to the martial arts ...

Hey guys, Graham McDonnell here and welcome to the martial arts ... I can't get it out

So a pretty exciting episode this time and really it's all about you guys as a business owner. Taking that transitions from being the face, being the guy that does everything, to slowly stepping back, and being able to step off the mat and really kind of spend time...